Privacy Policy

Effective Date: 18th May 20226

1. Introduction

Welcome to The Skin Asylum. We respect your privacy and are strictly committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (theskinasylum.com), book an appointment, or visit our clinic for a treatment. We process all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. The Information We Collect

To provide you with our bespoke treatments and secure booking services, we collect the following types of personal information:

  • Identity and Contact Data: Your name, email address, phone number, and billing address.

  • Health and Medical Data: Information regarding your skin type, medical history, allergies, current medications, and previous aesthetic treatments. This is collected via our consultation process to ensure your safety and tailor our treatments to your specific needs.

  • Financial Data: Payment card details. Please note that we do not store your full credit card information; this is processed securely by our payment provider.

  • Technical Data: Your IP address, browser type, and interaction data when navigating our website.

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we use your data to:

  • Manage your bookings, appointments, and payments (fulfilling our contract with you).

  • Provide safe and effective clinical treatments by reviewing your medical history (with your explicit consent).

  • Send you automated appointment confirmations and reminders.

  • Maintain accurate clinical records as required by our industry insurance guidelines (compliance with a legal obligation).

4. Third-Party Services

We operate a secure digital infrastructure and share necessary data with trusted third-party processors who are also compliant with strict data protection laws. These include:

  • Squarespace: Our website host, which collects basic analytical data to ensure our site functions properly.

  • Acuity Scheduling: Our booking system, which securely stores your contact details and appointment history.

  • Stripe: Our payment gateway, which securely processes your financial transactions.

  • Google Workspace: Our secure email provider used to communicate with you directly.

5. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for. By law, and in line with medical and aesthetic insurance requirements in the UK, we are required to keep basic information about our clients (including contact, identity, financial, and specific medical/treatment records) for a minimum of seven years after their last treatment.

6. Your Data Protection Rights

Under the UK GDPR, you have the right to:

  1. Request access to your personal data.

  2. Request correction of any incomplete or inaccurate data we hold about you.

  3. Request erasure of your personal data (subject to our legal and insurance obligations to retain medical records).

  4. Object to or request the restriction of processing your data.

  5. Request the transfer of your personal data to another party.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your legal rights regarding your personal data, please contact us at:

The Skin Asylum
Email: info@theskinasylum.com
Address: 27 Hill Street, London W1J 5LP, United Kingdom